At Souvaly, we want you to be completely satisfied with your purchase. This Return and Exchange Policy provides a simple process to ensure you can easily manage returns and exchanges. We may also use Microsoft Ads to track data related to returns and exchanges for improving our services and marketing efforts.

Return Policy

1. Eligibility for Returns

•Items can be returned within 30 days of the original purchase date.

•Products must be in original condition: unworn, unused, with tags attached, and in the original packaging.

•Non-returnable items include final sale items, personalized items, and gift cards.

2. Return Methods

•In-Store Returns: Items can be returned in person at our designated location. Please bring the original receipt or order number for verification.

•Mail Returns: You can return items by mail. Include the original packing slip or order number and send the items to: Souvaly
10320 Rolly Rd
Los Altos Hills, CA 94024
USA

3. Return Shipping Costs

•Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

4. Refund Processing

•Refunds will be issued to the original payment method within 3-5 business days after the returned items are received and inspected.

•Original shipping charges are non-refundable.

Exchange Policy

1. Eligibility for Exchanges

•Items can be exchanged for a different size, color, or product of equal or lesser value within 30 days of the purchase date.

•The item must be in its original condition with tags attached.

2. Exchange Process

•In-Store Exchanges: Bring your item to our location for an exchange. Please have the original receipt or order number.

•Mail Exchanges: Contact us at [email protected] or call +1 (970) 424-5777 to initiate a mail exchange. We will provide instructions for the exchange process.

3. Replacement Availability

•If the requested replacement item is out of stock, we will offer a refund or store credit for the original purchase amount.

Defective or Incorrect Items

If you receive a defective item or an incorrect order, please contact us within 7 days of receiving the item. We will provide a prepaid shipping label for the return and offer a replacement or full refund, including original shipping charges.

Gift Returns

If you received an item as a gift, you can return it for store credit or exchange. Please provide the original order number or packing slip for processing.

Non-Returnable Items

The following items are not eligible for return or exchange:

•Final sale items

•Personalized or custom-made items

•Gift cards

Data Tracking with Microsoft Ads

1. Return Data Tracking

•We may use Microsoft Ads to track data related to returns and exchanges. This helps us measure the effectiveness of our advertising campaigns and improve customer satisfaction.

2. Remarketing Based on Return History

•Information about your return or exchange may be used for remarketing purposes through Microsoft Ads to provide relevant offers and recommendations.

3. Opt-Out of Microsoft Ads Tracking

•You can manage your ad preferences and opt out of personalized ads through Microsoft’s privacy settings at https://account.microsoft.com/privacy/ad-settings.

Lost or Damaged Returns

We recommend using a trackable shipping service for returns. Souvaly is not responsible for lost or damaged returns.

Contact Us

For any questions or assistance regarding returns and exchanges, please contact us:

Souvaly

10320 Rolly Rd, Los Altos Hills, CA 94024, USA

Phone: +1 (970) 424-5777

Email: [email protected]

This Return and Exchange Policy ensures a straightforward process for managing returns and exchanges while incorporating Microsoft Ads data tracking to improve your experience at Souvaly.